Company Name:  MUNSHI HR SOLUTIONS

No. of Vacancies: 02

Jobs Responsibility:

  • JOIN AN EXCEPTIONAL TEAM : Become part of a company that shares a passion for products, service, and for people.
  • CLIENT`S PROFILE : MHRS`s client is a CRM Software & Services provider who leads the Asia-Pacific market and based in Kuala Lumpur, Malaysia. Due to a recent promotion, an exciting opportunity has arisen for Associate Customer Loyalty Manager to assist in driving the business to achieve ambitious growth targets.
  • have previous experience of working in a similar position and organization, with direct loyalty marketing of a CRM and sales solution, and client servicing experience.
  • be able to gather, manage and understand data for sales and commercial benefit.
  • have a demonstrable track record of executing loyalty programs that have involved CRM systems, Customer databases, Campaigns by SMS, e-mail, telemarketing, mobile apps, website, direct mail and social media.
  • demonstrate strong communication skills and the ability to build strong working relationships with key internal and external stakeholders.
  • Manage, retain and grow a portfolio of Clients.
  • Develop acquisition, loyalty & retention, cross-sell, up-sell and churn mitigation campaigns for Clients.
  • Work with the Client and internal database team to identify target segments for campaigns and design appropriate offers.
  • Set-up and execution of multi-channel campaigns via SMS, E-mail, Telemarketing, Mobile App, Website, Direct Mail and Social Media.
  • Drive the creative execution for campaign-related communications – typically limited to SMS copy, EDM design and copy.
  • Specify customization requirements internal CRM Engine in relation to campaigns.
  • Specifying reporting requirements for campaigns, i.e. dashboard specs.
  • Daily tracking of campaign results with internal stakeholders.
  • Preparing and conducting weekly WIP meetings and monthly business reviews with Clients.
  • Developing mid-to-senior Client relationships and being regarded by the Client as a trusted adviser.
  • Ensuring timely billings and collections for a given Client engagement.
Educaional Qualification
  • Masters/ MBA in Marketing.
  • Graduate & Certification from International Institutes will get preference.
Jobs Experience
  • 2 to 6 years
Additional Requirements
  • Proven skill of producing campaign strategy proposals and business review presentations in PowerPoint; costing and timelines in excel and Client WIP reports etc.
  • Fluent in English in all media of communication.
  • Possess thinking and mind-set at global level.
  • Ability to multi-task and prioritize tasks across projects.
  • Ability to demonstrate ‘stretch’ factor, willingness to move with purpose and a strong sense of urgency.
  • The applicants should have experience in the following area(s):Marketing, Brand Planning/Development, Business Development, Public Relation, Advertising & Promotion, Customer Support/Client Service, Relationship Management/Key Account Management, Market Research, Corporate Marketing, Tele Marketing
Age: 28 to 35 years

 

Other Benefits
  • As per org. policy

 

Job Location: Malaysia

Published On: 09 Apr, 2017

Salary: Negotiable

Source: Online Jobs

Application Deadline: 17 Apr, 2017

Qualified candidates are encouraged to apply to career.mhrs@gmail.com Please mention the name of the position applied in the subject and body of the email Candidates with relevant experience, education, certification and training will get preference # We are an Equal Opportunity Employer.

Applicant must enclose his/her Photograph with CV
Munshi HR Solutions
E-mail:
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