No. of Vacancies: 02

Jobs Responsibility:

  • JOIN AN EXCEPTIONAL TEAM : Become part of a company that shares a passion for products, service, and for people.
  • CLIENT`S PROFILE : MHRS`s client is a CRM Software & Services provider who leads the Asia-Pacific market and based in Kuala Lumpur, Malaysia. Due to a recent promotion, an exciting opportunity has arisen for Associate Customer Loyalty Manager to assist in driving the business to achieve ambitious growth targets.
  • have previous experience of working in a similar position and organization, with direct loyalty marketing of a CRM and sales solution, and client servicing experience.
  • be able to gather, manage and understand data for sales and commercial benefit.
  • have a demonstrable track record of executing loyalty programs that have involved CRM systems, Customer databases, Campaigns by SMS, e-mail, telemarketing, mobile apps, website, direct mail and social media.
  • demonstrate strong communication skills and the ability to build strong working relationships with key internal and external stakeholders.
  • Manage, retain and grow a portfolio of Clients.
  • Develop acquisition, loyalty & retention, cross-sell, up-sell and churn mitigation campaigns for Clients.
  • Work with the Client and internal database team to identify target segments for campaigns and design appropriate offers.
  • Set-up and execution of multi-channel campaigns via SMS, E-mail, Telemarketing, Mobile App, Website, Direct Mail and Social Media.
  • Drive the creative execution for campaign-related communications – typically limited to SMS copy, EDM design and copy.
  • Specify customization requirements internal CRM Engine in relation to campaigns.
  • Specifying reporting requirements for campaigns, i.e. dashboard specs.
  • Daily tracking of campaign results with internal stakeholders.
  • Preparing and conducting weekly WIP meetings and monthly business reviews with Clients.
  • Developing mid-to-senior Client relationships and being regarded by the Client as a trusted adviser.
  • Ensuring timely billings and collections for a given Client engagement.
Educaional Qualification
  • Masters/ MBA in Marketing.
  • Graduate & Certification from International Institutes will get preference.
Jobs Experience
  • 2 to 6 years
Additional Requirements
  • Proven skill of producing campaign strategy proposals and business review presentations in PowerPoint; costing and timelines in excel and Client WIP reports etc.
  • Fluent in English in all media of communication.
  • Possess thinking and mind-set at global level.
  • Ability to multi-task and prioritize tasks across projects.
  • Ability to demonstrate ‘stretch’ factor, willingness to move with purpose and a strong sense of urgency.
  • The applicants should have experience in the following area(s):Marketing, Brand Planning/Development, Business Development, Public Relation, Advertising & Promotion, Customer Support/Client Service, Relationship Management/Key Account Management, Market Research, Corporate Marketing, Tele Marketing
Age: 28 to 35 years


Other Benefits
  • As per org. policy


Job Location: Malaysia

Published On: 09 Apr, 2017

Salary: Negotiable

Source: Online Jobs

Application Deadline: 17 Apr, 2017

Qualified candidates are encouraged to apply to Please mention the name of the position applied in the subject and body of the email Candidates with relevant experience, education, certification and training will get preference # We are an Equal Opportunity Employer.

Applicant must enclose his/her Photograph with CV
Munshi HR Solutions